Support service

Our team accompanies you from the creative reflection, the realization, and until the follow-up of exploitation of your virtual world iBIM.

Opt for Ubilink's expertise!

Reaping the full potential of artificial intelligence and virtual reality is a complex task.
With its know-how, our project team will support you in the creation of a dedicated « tailor-made » experience, according to your needs and constraints. Our continuous improvement approach guarantees you the best of these latest technologies, always in line with your business.

01. Consulting & Strategy

In the preparatory phase, we analyze your issues and your objectives in order to offer you the best approaches and messages to disseminate to your target. From auditing your existing media to scripting your story, the Ubilink team brings you its expertise and advises you on creating an enriched immersive experience and using this disruptive tool. Our concern is to support you in the success of your virtual reality experience project.

To set up a tool such as iBIM, auditing your existing communication media and your business needs provides better integration into your overall strategy. With this overall visibility, we provide you with our recommendations to strengthen your decision-making and create the immersive experience that suits you.

Ubilink helps you to create a memorable experience around your brand universe. We advise you on the design of the avatars' marketing messages as well as on the choice of your 3D environment, the atmosphere to be conveyed and the media to be integrated.

Storytelling has become obsolete... Make way for story living! This marketing trend aims to create a deeper connection between your audience and your brand by giving them an unforgettable experience. This shift from story telling to story living through virtual reality allows you to actively involve your users. Stimulate emotion and create a close bond with your audience.

The Ubilink team combines creativity and technical know-how to produce an engaging experience for your audience. Passionate about the world of video games, we can gamify your virtual world. We work with you to study the obstacles and motivations of the various players to build a solution in line with their expectations. Thus, capture the attention of your users and improve their retention rates.

02. Design & Production

A collaboration centered on communication and people between you and our team is essential for the success of your project. Working groups between the different stakeholders are essential for each of the steps described below. Thanks to an agile approach throughout the production cycle, we ensure that we are always in line with your expectations. Whether it's 3D visual or textual designs of avatars, treat yourself to the virtual universe that suits you!

With our expertise in 3D modelling, we create 3D models optimised to real time constraints. We determine the essential landmarks to be integrated so that your users immediately notice your must-haves and find their way around your « digital twin ». Optimise the amount of information in the 3D space so that they only retain the essential.

Capture the mood and atmosphere of your organisation by bringing to life the 3D elements of the virtual world. Our expertise in 3D animation provides « the movement » to models that are often too stiff and cold. So, make a fire crackle in a fireplace, animate a group of avatars in the background and much more for a feeling as close to reality as possible.

Use spatial sound to increase immersion and bring more realism to your virtual world. Our team travels to your establishment to analyze the actual sound environment of the premises. Whether it's specific equipment sound effects, character voices, TV videos or other, each is attached to its potentially animated 3D object. Live in a sound environment in total harmony with your movements in 3D space.

You will have an avatar editor to choose the appearance of your virtual assistants, then modify them as you wish. To perfect their aesthetics according to the identity and dress codes of your establishment, our team can design assets dedicated to your universe (outfits with logo, haircut, accessories...). Find your team in a virtual version as in the real world and give your audience a hybrid experience.

Artificial intelligence requires a large database and daily training. Ubilink supports you in developing a segmented knowledge base specific to your business. We co-construct powerful speeches with avatars and deliver you an operational AI as soon as iBIM is put into service. Thanks to our SaaS model, you benefit from the latest updates of our training models for an ever more efficient AI.

The definition of the user path is essential to offer the most pleasant navigation experience to your audience. We can advise you on the layout of the routes and the determination of the stopping points for your guided virtual tours. The guided tour is a real asset that complements free navigation and offers a quick and easy way to get to grips with your virtual world. Immediately immerse your audience in your world with an optimal retention rate.

The integration of your business processes within the virtual universe represents the final stage of the project. This involves training virtual assistants and/or using special 3D space elements to handle complex tasks specific to your business. Our engineers use motion capture to be faithful to your movements and link your Information System to iBIM. So, whether for a reservation, an order, a demonstration or training, the virtual world has no limits!

03. Maintenance & Monitoring

Aware that your establishment, your equipment, your users, your products and services are in constant evolution, your iBIM virtual world must adapt to these changes. To do this, our team is ready to listen to your development projects and advise you on the basis of user metrics. Save time by delegating technical tasks to us and count on us to support you during the operation of your iBIM virtual world..

Our R&D team works daily to develop new features to provide you with an ever more powerful solution. As a web service, you automatically benefit from the latest news, updates and bug fixes without interruption to your users.

In order to respond to changes in your organisation, our team is at your disposal to modify or create new elements in your virtual world. Switching is completely compatible and transparent to your users. Whether it's adding an avatar or modifying the 3D space, iBIM adapts to your changing expectations and demands.

Many events can be added to your daily life. For this, we create ephemeral overlays dedicated to the occasion, which consist of modifying the 3D settings, content and speech of the avatars. Celebrate Christmas, the Olympics, your open days or any other event through your immersive communication strategy.

Taking into account your users' feedback is essential in improving the immersive experience. We bring you our expertise in data analysis and in the navigation behaviour of your visitors in compliance with the RGPD. Thus, optimise your user paths and anticipate their predictive behaviour.